Standing Behind Every Engine We Build
When you invest in a remanufactured engine, you expect reliability—and you deserve support if something goes wrong. That’s why claims handling is such an important part of what we do at Gearhead Engines.
Unlike brokers or resellers who act as middlemen, Gearhead administers every claim in-house. The same experienced team that built your engine is the one that reviews, tests, and verifies your claim. This approach means faster answers, accurate diagnostics, and complete transparency throughout the process.
The Problem with Brokered Claims
When you buy from a broker, you’re dealing with a company that doesn’t actually build the engines it sells. If an issue comes up, the broker has to pass your claim to the supplier or builder who made the engine. That creates multiple layers of communication—and a lot of waiting.
Every handoff slows down the process. Details can get lost, diagnostics can be delayed, and customers are often left stuck in the middle—waiting for one party to get back to the other. It’s a frustrating experience that can drag out what should be a straightforward resolution.
The Gearhead Advantage: In-House Claims and Documented Diagnostics
At Gearhead Engines, we believe accountability starts and ends with us. Every claim is handled by the same department that built your unit, using documented diagnostics and step-by-step evaluations.
This approach ensures that:
- You get answers quickly. No waiting on third parties or outside builders.
- Every claim is reviewed with care. Our technicians evaluate your engine using the same standards we apply during production.
- You see transparency at every step. We document all diagnostics, findings, and resolutions for complete clarity.
- We stand behind what we build. Because it’s our work—and our name—on every engine.
By keeping the entire process under one roof, we maintain control over quality, communication, and timelines. That’s the difference between being a builder and being a broker.
Real Accountability, Real People
When you reach out to Gearhead, you’re not calling a call center or being redirected to another company. You’re speaking directly with the same trusted team that built your engine and understands its history.
That connection means better communication, fewer delays, and confidence that your issue is being handled by people who care about the outcome—not just the paperwork.
Faster Resolutions. Better Service. Every Time.
At Gearhead Engines, we don’t believe in passing problems down the line. We take ownership, we document every step, and we do everything possible to get you back on the road quickly and safely.
That’s what separates Gearhead from brokers. We don’t just sell engines—we build them, back them, and stand behind them.
Need to File a Claim or Have a Question?
If you ever need support with your Gearhead engine, our in-house team is ready to help. No third parties. No long wait times. Just dependable service from the people who know your engine best.
Call us at 800-508-5999 or visit www.gearheadengines.com for assistance or to learn more about our warranty process.
Gearhead Engines—Built Here. Backed Here.
