As a manufacturer, Gearhead builds and tests your unit under one roof—so quality control, warranty, and support come from the same team. Brokers aggregate units from multiple builders, which can introduce variability in parts, processes, and policies. Used/salvage suppliers may look cheapest up front, but they carry the highest risk and the least support.
One builder. One warranty. One team. That’s the Gearhead Advantage.
| Criteria | Gearhead Engines (Manufacturer) | Broker / Reseller |
|---|---|---|
| Business model | Builds/remanufactures in-house | Sources from multiple third-party builders |
| US-based support | Dedicated U.S.-based team with direct access to build notes | Varies; often routed through seller → supplier |
| Customer service & point of contact | Single point of contact from quote → delivery → after-sale | Potential handoffs between broker and builder |
| Warranty coverage | Uniform, manufacturer-backed warranty; terms consistent | Layered policies; terms and exclusions vary by supplier |
| Claims handling | Administered by the same team that built the unit; documented diagnostics | Broker mediates between you and the supplier; slower cycle times |
| Quality control | Standardized teardown → machining → assembly → testing | QC differs across suppliers; inconsistent processes |
| Fitment verification | VIN/Year/Make/Model verification done in-house before shipment | Fitment guidance depends on supplier; limited pre-ship checks |
| Technical documentation | Build sheets/test results available | Supplier-dependent; often limited or unavailable |
| After-sale tech support | Direct access to technicians and build notes | Messages relayed through broker; limited visibility |
| Core return policy | Uniform, streamlined core return (clear instructions) | Policy varies by supplier; more friction |
| Shipping & packaging | Centralized logistics; packaging tailored for reman units | Varies by supplier; packaging/lead times inconsistent |
| Lead times & ETAs | Quoted from production schedule; predictable | Dependent on supplier availability; can change last minute |
| Customization/options | Can accommodate specific build options (where available) | Limited by whichever supplier is used |
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